Refund Policy

At eyouth, we are committed to ensuring customer satisfaction. Eligible courses purchased through the platform may be refunded within 30 days from the date of purchase, provided that the refund request complies with the terms and conditions outlined in this policy

Certain restrictions may apply, and some transactions may be subject to specific refund conditions as detailed below.

Refund requests must be submitted exclusively by contacting the support team through the official eyouth platform.

Requests submitted through external channels will not be considered.

The 30-day refund policy is designed to allow learners to enroll with confidence while ensuring fairness to instructors and maintaining a reasonable payment schedule.

Instructor payouts are processed after 30 days from the purchase date. Therefore, refund requests submitted after the 30-day period will not be processed.

eyouth reserves the sole right, at its discretion, to limit or deny refund requests in cases of suspected abuse of this policy, including but not limited to:

A substantial portion of the course content has been consumed prior to the refund request.

Multiple refund requests for the same course

Excessive refund requests from the same account

The account has been reported, suspended, or restricted due to violations of the Terms of Use or Trust & Safety policies.

A refund has already been granted through a third party or external payment provider.

These restrictions will be enforced in accordance with applicable laws.

Learners may request a full refund (100%) within 30 days from the date of purchase, provided that:

The course viewing progress does not exceed 25% of the total course content

If the viewing threshold exceeds 25%, eyouth reserves the right to deny the refund request.

Refund requests may be submitted within 30 days from the date of purchase under the following conditions:

100% Refund:

If the refund request is submitted at least 48 hours before the first live session.

The request must not exceed 30 days from the purchase date.

50% Refund:

If the refund request is submitted after the first live session has taken place.

The request must not exceed 30 days from the purchase date.

If a course was purchased through a third-party sale, promotion, or external platform, learners must contact the respective third party directly to request a refund. eyouth does not have access to the transaction details and cannot process such refund requests.

Once a refund request is received and reviewed, the learner will be notified of the decision via the registered email address.

If approved, the refund will be processed within a maximum of 15 business days from the date of approval, subject to the procedures of the relevant payment service provider.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment provider.

Approved refunds will be issued using the original payment method used at the time of purchase, unless technically or legally infeasible.

If it is not possible to process the refund through the original payment method, eyouth reserves the right to issue the refund through an alternative method or as platform credit, with prior notification to the customer.

eyouth reserves the right to modify or update this Refund Policy at any time at its sole discretion, without prior notice.

Any updates shall become effective immediately upon publication on the platform.